Privacy Policy

Last updated: 15th March 2026

Mandy Holford (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website.

Mandy Holford operates as a sole trader in the United Kingdom, providing customer operations consulting and transformation advisory services.

1. Information We Collect

We may collect the following types of information:

  • Personal data such as your name, email address, and any information you choose to provide when contacting us

  • Data submitted through contact forms or enquiry forms on this website

  • Cookie data and website usage information

2. How We Collect Information

We collect information through:

  • Website forms, including contact or enquiry forms

  • Cookies and similar tracking technologies used by the website platform

  • Website analytics tools used to understand how visitors interact with the site

3. How We Use Your Information

We use your data for purposes including:

  • Responding to enquiries or requests for information

  • Communicating about consulting services

  • Improving the performance, functionality, and user experience of the website

  • Understanding website usage through analytics

We do not sell your personal information.

4. Data Sharing

We do not sell or trade your personal information. However, some data may be processed by trusted third-party service providers who help operate this website.

This website is hosted on Squarespace, which may process visitor data including cookies and analytics information in order to operate the website and maintain security.

For more information about how Squarespace handles personal data, please see their privacy policy:
https://www.squarespace.com/privacy

5. Your Rights

Under UK data protection law, you may have rights including:

  • The right to request access to the personal data we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal data where appropriate

  • The right to object to or restrict certain processing activities

To exercise any of these rights, please contact us using the details below.

6. Data Security and Retention

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Data submitted through the website is stored using the security systems provided by Squarespace.

We retain personal information only for as long as necessary to respond to enquiries, provide services, or comply with legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Mandy Holford
Email: mandy@mandyholford.com